Problems with links to Bulletin Articles

Discussion in 'Message Board Help & Notices' started by rmarkowitz1_cee4a1, Feb 14, 2017.

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  1. rmarkowitz1_cee4a1

    rmarkowitz1_cee4a1 Registered User
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    Nov 26, 2009
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    On a recent thread, the old problem with non-functional links to Bulletin articles arose again.

    The moderator on duty at the time posted the following advice:

    User Administrator [​IMG] [​IMG] [​IMG] [​IMG] [​IMG][​IMG]
    Join DateJan 2004Posts16,658
    [​IMG]

    [​IMG] Re: Unusual Jerome 8 day time only brass dial Jerome weight OG seen (RE: George Nelson)

    George, this issues, which seem to have more to do with logging through iMIS, are better sorted out by the folks at HQ. They are a bit above my remit, since I am simply the Emergency Backup Administrator for Odds and Ends. If the phenomenon continues, a relevant post in MB User Help and Comments forum might attract some decent answers. In the meantime try logging out, clear browser cookies and history (particularly those related to the NAWCC), and then log back in and see what happens. Yes, that's a bit like hitting the microwave to see if that makes it run, but it sometimes helps. There were recently issues with accessibility to past bulletin issues (they apparently were open to anyone at all), and perhaps the fix has affected any NAWCC cookies you had at the time. ​



    Well, this phenomenon persists and has occurred previously.

    Took a very long time to fix the last time.

    RM
     
  2. Tom McIntyre

    Tom McIntyre Technical Admin
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    Can you explain what you mean by non-functional again?

    You should not be able to link to and display member-only resources under our current policy regarding such material. You should be able to seek and view the material. The staff have tried several ways to enforce the policy with mixed results.
     
  3. Steven Thornberry

    Steven Thornberry User Administrator
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    As I remember the issue, RM was unable to access a Bulletin article through a link that he had posted in a thread some time ago. This, despite being logged in to nawcc.org.

    We have long been able to post links to Bulletin articles; the articles, of course, are accessible only by members of the NAWCC.
     
  4. rmarkowitz1_cee4a1

    rmarkowitz1_cee4a1 Registered User
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    I'm confused about your policy discussion and how that is relevant, unless there has been a change about which I am unaware.

    For a very long time I have been able to include in my postings links to relevant bulletin articles. If one was logged in and a member, both of which I am, when that link it clicked upon, it brought you to that article.

    The last few times I have attempted to click upon a link, I get a message that I need to be logged in and a member....both of which I am and that is what I mean by not working again.

    My recollection is that this has been problematic previously.

    RM
     
  5. Bill Stuntz

    Bill Stuntz Technical Admin
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    Are you logged into both the MB and the main NAWCC site? If you're logged into the MB but not the main site, that's what SHOULD happen. Security on the bulletin articles was disabled for a while, and was turned back on a couple days ago.
     
  6. PatH

    PatH Registered User
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    RM -

    I had issues today with accessing only one article within a single Bulletin issue. I was logged on to the MB and website in separate browser windows, and was accessing the articles from the website. I could access every article in the issue, except the one I was most interested in. After reporting the issue, I found that the staff is aware, and is working to resolve.

    Pat
     
  7. rmarkowitz1_cee4a1

    rmarkowitz1_cee4a1 Registered User
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    I'm logged onto BOTH!

    RM
     
  8. Bill Stuntz

    Bill Stuntz Technical Admin
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    Sounds like what was happening before, SOME users, SOME articles, hard to reproduce. You might want to try a PM to Markus Harris since you know the details about what you're trying to access.
    My understanding was that he had it fixed, and just turned the security back on a few days ago. I'm only an admin on the MB and have no power over there, so I can't help you directly.
     
  9. Ralph

    Ralph Registered User
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    The bulletin article access continues to be frustrating. When trying to click a link to an article, it sends me to a page to login. I login and try again and it takes me to the same page, but shows I am logged in... the button on the top right says to log out, which implies to me, I am logged in. So I try again to manually access the article, through the past bulletin tab and end up in the same place. I am logged in, but it still gives me the login page, and the upper right corner button shows "log out":???:??

    I normally use a Mozilla type browser, but I also tried IE after the site failed using Mozilla.

    Ralph
     
  10. Tom McIntyre

    Tom McIntyre Technical Admin
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    I understand this looks like a Message Board problem, but there is not really anything we can do with the MB software to address it.

    It is due to problems with the security system that is protecting the PDF files that hold the articles. I am sure the NAWCC staff is putting a lot of effort into sorting it out.
     
  11. Markus Harris

    Markus Harris NAWCC Communications Director
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    #11 Markus Harris, Mar 2, 2017
    Last edited: Mar 2, 2017
    We're trying out a new security configuration starting later today, in fact, in an attempt to eliminate the glitch in the old system.

    So, yes, we're working on it even as I write this.

    EDITED:

    UPDATE: 9:00 AM EST, 3/2/17

    The new configuration is now in place. If anyone has any problems getting a "log in required" notice while trying to view a Bulletin article, even if they are already logged in, please report it here. We want to test whether or not this solution works.
     
  12. Steven Thornberry

    Steven Thornberry User Administrator
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    Here is a link to the RAN column of the August 2009 Bulletin should anyone wish to try it out in this thread.
     
  13. harold bain

    harold bain Forums Administrator
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    Steven, it first showed I was not logged in, and logging in only involved one click, then trying your link again, it worked fine.
     
  14. Steven Thornberry

    Steven Thornberry User Administrator
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    Yeah, I posted the link on one computer and just now tried to access it on my laptop. I was required to log in, and after doing so, the link worked fine for me also.
     
  15. Markus Harris

    Markus Harris NAWCC Communications Director
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    If you are logged in to this message board, but haven't yet visited the main site (nawcc.org), you would probably be forced to re-identify when accessing members-only material from the main site. Just sort of "flash your badge" and walk straight through.

    If you log in first at nawcc.org, or if you are logged in here and have re-clicked the log in so nawcc.org recognizes you, you should be fine after that.

    The main thing is: you should no longer run into the glitch where you are logged in, view several members-only items in a row, then are suddenly asked to log in again to view a particular one.

    THAT'S the bug we're fighting.
     
  16. Harry Hopkins

    Harry Hopkins Registered User
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    I was only logged into the MB and I clicked the link above. It asked me to login so I just clicked the login button. I never had to enter a password although my browser may have remembered it from the last visit.. At that point I was able to download the pdf file. I think this is what you described as correct.
     
  17. rmarkowitz1_cee4a1

    rmarkowitz1_cee4a1 Registered User
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    I am trying to look up an article.

    This is what the page looks like:

    [​IMG]
    [​IMG]










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    [​IMG]







    





    NAWCC Bulletin No. 133: April 1968

    Bulletin of the National Association of Watch & Clock Collectors, Inc.
    Table of Contents
    Click on Page Numbers below to access content in PDF format.
    CLOCKS
    227 – “Frederick Heisely Strikes Again, Or, After You, Mr. Heisely!”
    by E. F. La Fond Jr.
    262 – Howard Banjos and Figure-Eights by Gerald Siegel
    WATCHES
    251 – The Remontoire by Leonard Paller (Drawings by Ted Denton)
    272 – “Modern Antique” Watch Keys by E. H. Parkhurst Jr.
    GENERAL
    256 – Seth Thomas, a Yankee Clockmaker, 1785-1859 (Part One) by John R. Sangster
    276 – Delightful Adventures with Clocks by M. Rusk McKinnie
    279 – Horological Tour of Philadelphia (Conclusion) by James W. Gibbs
    283 – Convention Promotion
    287 – A Tour of the Tower Clock of the Metropolitan Life Insurance Company by Irving Cooperman
    298 – How to Make a Sawdust Shaker by J. M. Haviland
    299 – The Answer Box
    307 – Vox Temporis
    312 – “Clock Talk” (The Feminine Point of View) by Elizabeth Andrews Fisher
    314 – New Members
    323 – Library Committee Page
    326 – Chapter Activities
    360 – A Female Beginner’s Thoughts by Mrs. R. E. Hilliger

    Is it agreed that I am appropriately logged in?

    When I clock to open the article, this is what I see:

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    [​IMG]
    [​IMG]










    [​IMG]







    

    Please Log In

    You have selected a resource that is available only to NAWCC Members.
    To view this resource, please use the NAWCC Log In button in the upper right hand corner of this site.

    RM







     
  18. TEACLOCKS

    TEACLOCKS Registered User
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    So Im Loged In
    If I click on the NAWCC logo on the left it gives


    SORRY! If you are the owner of this website, please contact your hosting provider: webmaster@nawcc.org It is possible you have reached this page because:


    • [​IMG]
      The IP address has changed. The IP address for this domain may have changed recently. Check your DNS settings to verify that the domain is set up correctly. It may take 8-24 hours for DNS changes to propagate. It may be possible to restore access to this site by following these instructions for clearing your dns cache.
    • [​IMG]
      There has been a server misconfiguration. You must verify that your hosting provider has the correct IP address configured for your Apache settings and DNS records. A restart of Apache may be required for new settings to take affect.
    • [​IMG]
      The site may have moved to a different server. The URL for this domain may have changed or the hosting provider may have moved the account to a different server.

      I need Help
      Lloyd Watson


    [​IMG]
     
  19. Markus Harris

    Markus Harris NAWCC Communications Director
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    Mr. Watson,

    It appears there has been some sort of nameserver glitch which has accidentally set your browser to view the main nawcc website at nawcc.org as an "https" prefix site instead of an "http" site.

    The way to fix this is to clear the history of your browser, which will force your browser to reset the nameserver setting for our site. It should then load normally thereafter.


    HOW TO CLEAR YOUR BROWSER HISTORY

    IN FIREFOX


    At the top of your browser, on the toolbar, select the tools menu (button that looks like three horizontal bars). Click it.

    That should open a number of icon buttons. In the middle is a button that looks like a clock and is labeled “History.” Click that.

    Near the top of the drop down menu is a listing for “Clear Recent History.” Click that.

    It will open a box.

    Make sure the following items are checked:
    Browsing and Download History
    Form and Search History
    Cookies
    Cache
    Active Logins

    Then make sure the top option reads “Today.”

    Then click “Clear Now.”

    Close your browser and reopen it.


    That should reset your browser history so the nawcc.org site will load properly.


    If it still doesn’t work, you may have to repeat the process and select “Everything” instead of “Today” to erase the older settings.


    IN CHROME

    Click the button with the 3 horizontal lines/dashes in the upper right hand corner of the Chrome browser.

    Select “History,” then at the top of the drop down menu select “History.” Click it.

    On the left hand side choose “Clear browsing data.”

    Make sure the following items are checked:

    Browsing History
    Download History
    Cookies and other site plugin data
    Cached Images and Files

    Then choose a period to delete, from the drop down menu (either “the past day” or “the past week”)

    Click the “Clear Browsing data” button at the bottom of the popup.

    Close your browser and reopen it.



    IN INTERNET EXPLORER

    In the upper right hand corner of your Internet Explorer browser, select "Tools" from the menu bar. Click it.


    Scroll down the drop down menu to Internet Options. Click that.


    An option box will open with the "General" folder preselected.


    In the lower half of that option box is a section titled "Browsing history."


    There is a button in that section labeled "Delete." Click it.


    Be sure the following items are selected (checked):


    Temporary Internet files and website files
    Cookies and website data
    History


    Once these are selected, click the Delete button at the bottom of the box.


    Close your browser and reopen it.
     
  20. Tom McIntyre

    Tom McIntyre Technical Admin
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    I believe that Google and other search engines and Chrome security settings will try to force everyone to use https. It would be good if the web sites could respond to either protocol.
     
  21. Markus Harris

    Markus Harris NAWCC Communications Director
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    We are working on that. There seems to be an error in the current Joomla install that prevents our going to https for the entire site, which we have wanted to do for some time. We are in the process of working with a specialist to diagnose the error and repair it.
     
  22. Dick C

    Dick C Registered User

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    This doesn't fix the problem: See my post here: http://mb.nawcc.org/showthread.php?141134-I-just-Searched&p=1096890#post1096890
     
  23. harold bain

    harold bain Forums Administrator
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    Markus, this is something new that just started yesterday.
     
  24. Bill Stuntz

    Bill Stuntz Technical Admin
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    #24 Bill Stuntz, Mar 8, 2017
    Last edited: Mar 8, 2017
    I agree with Harold. I cleared today's history in FF this morning after seeing your post - it fixed it. Then I went to work. After I came home, it was broken again. I cleared today's history again, and it's fixed again.
    It might be something to do with the FF52.0 (64-bit) update that was released yesteday. I haven't followed any links to the main web site except the one in the header of the MB, and my bookmark:
    bookmark.png
    P.S. Now it's broken again, almost immediately after I said it's fixed.
    P.P.S. I fixed it again, logged out, and it was broken again when I logged back in.
     
  25. BillS

    BillS Registered User

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    #25 BillS, Mar 8, 2017
    Last edited by a moderator: Mar 8, 2017
    P.P.P.S. I just posted this in Edge - it's working here, but broken in FF.
    P.P.P.P.S. Now I'm editing in Chrome, and it's working here, too.

    I'm starting to think it's a bug in FF52.0.
     
  26. Dick C

    Dick C Registered User

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    Windows 8.1 ie11 - I had it fixed and then it went haywire again.
     
  27. Steven Thornberry

    Steven Thornberry User Administrator
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    #27 Steven Thornberry, Mar 9, 2017
    Last edited: Mar 9, 2017
    My bookmark this morning also led me to the "green weenie" page. I tried deleting complete browsing history and all cookies, but that did no good. On a whim, I googled nawcc, clicked on the result that should have taken me to the home page, and it worked! I replaced my bookmark, clicked on it, and that worked again. I clicked on the NAWCC Log in button, which took me to an "https" page; I filled out the log in credentials, and voila! - the green weenie once again. It's the 8th wonder of the world that our websites spend so much time being unaccessible for one reason or another.

    Update: Just for grins, I opened an empty tab, clicked on the NAWCC bookmark, and it took me to the home page where I was shown as signed in! I mean seriously? Now I have to try all this on my laptop.
     
  28. Steven Thornberry

    Steven Thornberry User Administrator
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    I just attempt to access nawcc.org on my laptop. Everything worked as desired from the get-go. So, unless something was "tweaked" at the HQ end between now and earlier this morning when I tried from the desktop, I don't know what the secret is. Running the same versions of IE 11 on both machines.
     
  29. Markus Harris

    Markus Harris NAWCC Communications Director
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    #29 Markus Harris, Mar 9, 2017
    Last edited: Mar 9, 2017
    Here is the latest info:

    Some server conflict is forcing two potential session cookies to those who follow links to the main website at nawcc.org.

    When you have both a www.nawcc.org session cookie in your cache AND a nawcc.org cookie in your cache, they conflict and you can get knocked into the https loop.

    To temporarily get clear of this, you can do any of the following:

    Go to Google, search for nawcc, and click the most prominent link that appears. That should direct you to straight to "nawcc.org," clearing the loop.

    Or you can just select your browser address bar and manually type nawcc.org. Then hit "enter." That's the easy way to do it fast, without manually clearing your history and cache. It will manually force your browser to go to nawcc.org, clearing the loop.

    But as long as you have both cookies in your cache (one for www. nawcc.org and another for nawcc.org) you will be subject to the https loop when you hit any link that is hard-coded with a "www" in front of the "nawcc.org" in it's address.

    Meanwhile, we have a team addressing the nameserver and http/https conflict. Once that gets straightened out, all should work as before (better, actually... this glitch has popped up repeatedly for the past few years).


    UPDATE:

    I've just manually changed all of the navigational links from this message board to the main site by removing the "www" prefix where it existed in the code.

    Those links-- the nawcc graphic in the top left corner, for instance, and the various buttons etc on here that link back to the main site-- should now be safe to use without diverting you into the https loop.

    UPDATE 2:

    I've also changed the links in the log in/log out script on the main website, so it returns you to "nawcc.org" (and NOT "www.nawcc.org") after the script processes. That should stop people from being caught in the https loop when logging in or logging out.
     
  30. Tom McIntyre

    Tom McIntyre Technical Admin
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    Good job Markus. The link on the logo was especially confusing since I did not see any www in front of it when it displayed on hover in the lower left corner of the window (Chrome).:thumb:
     
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