Picture loading Problems

Discussion in 'Message Board Help & Notices' started by Jim Haney, Dec 17, 2016.

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  1. Jim Haney

    Jim Haney Registered User
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    Is it just me but since this morning when I click on a picture to enlarge it it just sits there black screen and a spinner in the middle.
     
  2. roughbarked

    roughbarked Registered User

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    The site is having difficulties. It took me three attempts to upload an image a few minutes ago.
     
  3. Bill Stuntz

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    Feels slow to me, too. I don't know what's going on, except that the MB went down and back up 3 times around 4am.
     
  4. Jim Haney

    Jim Haney Registered User
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    Bill,
    Yes, something is wrong but they won't pay overtime for weekend repairs.:p
     
  5. David S

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    Very sluggish here when I try and even get into this sub forum. Takes for ever.

    David
     
  6. Bill Stuntz

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    It's a comcast problem - everything looks good until the last hop before it gets to the MB.

    Tracing route to mb.nawcc.org [50.244.233.123]
    over a maximum of 30 hops:

    1 4 ms 1 ms 4 ms 192.168.0.1
    2 14 ms 13 ms 11 ms 142.254.149.69
    3 28 ms 26 ms 31 ms agg63.ftpfoh0302h.midwest.rr.com [24.95.87.209]
    4 22 ms 13 ms 17 ms agg40.clmcohib01r.midwest.rr.com [24.33.161.204]
    5 20 ms 23 ms 29 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
    6 39 ms 37 ms 32 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
    7 41 ms 30 ms 30 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
    8 29 ms 33 ms 29 ms 0.ae4.pr0.dca10.tbone.rr.com [107.14.19.133]
    9 30 ms 33 ms 31 ms be-206-pe07.ashburn.va.ibone.comcast.net [50.242.149.253]
    10 34 ms 28 ms 31 ms hu-2-2-0-3-cr02.ashburn.va.ibone.comcast.net [68.86.85.165]
    11 37 ms 39 ms 40 ms be-7922-ar01.mckeesport.pa.pitt.comcast.net [68.86.91.26]
    12 42 ms 41 ms 46 ms he-0-18-0-1-ar01.lancaster.pa.pitt.comcast.net [69.139.195.182]
    13 44 ms 46 ms 44 ms te-0-7-0-0-sur01.montville.pa.pitt.comcast.net [69.139.194.70]
    14 45 ms 43 ms 44 ms te-6-0-acr01.montville.pa.pitt.comcast.net [68.85.43.210]
    15 * 209 ms 205 ms c-174-54-59-6.hsd1.pa.comcast.net [174.54.59.6]
    16 * 206 ms 212 ms mb.nawcc.org [50.244.233.123]

    Trace complete.
     
  7. Steven Thornberry

    Steven Thornberry User Administrator
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    Not surprising. Comcast is our ISP, and we've been having issues recently. Comcast has a tendency to blame their problems on everything but themselves.
     
  8. Jim_Miller

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    Still having this problem now.
     
  9. Tom McIntyre

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    #9 Tom McIntyre, Dec 18, 2016
    Last edited: Dec 18, 2016
    One would think the company that owns the National Broadcasting Company could do a better job.

    It is much more convenient to have our servers in-house, but we may want to explore a content distribution network or cloud based delivery system.

    The performance is unacceptable here in Boston also. (Click a link... read a book... come back and see if the page has loaded.)
     
  10. David S

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    Yup really broken for me today. Tried to open the pictures of the watch makers bench in the watch repair forum. Waited, went and got a drink, still the rotating thing but no picture. Gave up.

    David
     
  11. gilbert

    gilbert Registered User
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    I have seen slowness at other places as well as here. Perhaps the winter weather many of us have had this weekend has much more then the usual number of people doing some last minute shopping online causing some slow response all around.
     
  12. BLKBEARD

    BLKBEARD Registered User
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    NBC!!!!!! that explains it. they'll tell you the slow down is "FAKE NEWS"

    I'll leave it there in honor of the no politics policy
     
  13. John Hubby

    John Hubby Principal Administrator
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    Re: Goodbye image management --- again!

    Completely agree with Jim, the MB has been slow as molasses all yesterday and today even more so. Sure hope someone in Columbia can get it straightened out soon.
     
  14. Bill Stuntz

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    #14 Bill Stuntz, Dec 18, 2016
    Last edited: Dec 18, 2016
    Re: Goodbye image management --- again!

    If I recall correctly, when this happened a few months ago Comcast said "There was nothing wrong - we didn't have to fix anything." But immediately after they didn't find anything to fix, the speed went back to normal. Hmmm. Talk about CYA! It happens with AT&T, too. My employer supplies DSL via a wholesaler who sells service on AT&T's lines. 90% of the time, when our customers' DSL is down, AT&T doesn't find any problems either - but their DSL service magically starts working again.

    P.S. I checked back on the previous incident - it was the SAME comcast ip address that was glacial then, too. But I didn't find any reference to Comcast denying that there were problems - maybe that was in a different thread that I didn't find. I stopped looking when I found the problem hop & confirmed that it was the same one that's killing us now.
     
  15. scottmiami

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    Re: Goodbye image management --- again!

    Has anyone checked to be sure either this or another server on this connection isn't owned or under attack?
     
  16. SHBKF

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    Re: Goodbye image management --- again!

    The good thing is that since I had "Know Eye Deer" I spent a bit of time tuning up the old notebook, killing some unneeded processes & so on. After doing so I did gain some speed on other forums I haunt. Wishing this grand forum all the best from out here in the highlands of Virginia. SHBKF
     
  17. Bill Stuntz

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    Re: Goodbye image management --- again!

    I don't know. My understanding is that we own all the servers at our location.
    1) I have access to the MB, but not to the servers themselves. I have no way to report our problem to Comcast. Nor am I authorized to do so. AFAIK, that stuff is handled by Kevin, Markus, or Tom.
    2) I don't know enough about the server end of things to be useful. I suppose I know almost enough to be dangerous, but useful? No. :chuckling:
    3) Family holiday gathering this weekend, so I've been busy.
     
  18. Dick C

    Dick C Registered User

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    Re: Goodbye image management --- again!

    This is obviously old information; however, a starting point? Go to Post #5 in this thread: http://mb.nawcc.org/showthread.php?98347-NAWCC-Store-Search-Error&highlight=server
     
  19. John Hubby

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    Re: Goodbye image management --- again!

    Dick, regarding that post we had major problems with the Ephrata facility and subsequently moved all our servers in-house in Columbia as well as changing our ISP to Comcast. As I recall the problems of about a year ago were traced to a Comcast router, and we will likely find out what the problem is tomorrow when staff are available.
     
  20. Bill Stuntz

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    #20 Bill Stuntz, Dec 19, 2016
    Last edited: Dec 19, 2016
    Re: Goodbye image management --- again!

    I assume that's true. I know we don't/won't/can't have anyone on duty 24/7, but do we have some sort of on-call coverage for emergencies? IMHO, having the MB up but effectively useless all weekend could be considered to be an emergency. I've been busy with family things all weekend, so it didn't effect me very much, but....

    It hasn't been that long - the most recent episode was late September, not a year ago: http://mb.nawcc.org/showthread.php?136886-Slow-page-download-very-slow-pic-download

    Here's a nearly identical tracert from the September incident: tracert.png
     
  21. Bill Stuntz

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    Re: Goodbye image management --- again!

    I wonder who did what to fix the problem. I hope it STAYS fixed!

    Tracing route to mb.nawcc.org [50.244.233.123]
    over a maximum of 30 hops:

    1 20 ms 10 ms 3 ms 192.168.0.1
    2 14 ms 12 ms 16 ms 142.254.149.69
    3 26 ms 31 ms 36 ms agg63.ftpfoh0302h.midwest.rr.com [24.95.87.209]
    4 23 ms 13 ms 13 ms agg40.clmcohib01r.midwest.rr.com [24.33.161.204]
    5 25 ms 21 ms 25 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
    6 27 ms 30 ms 33 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
    7 38 ms 38 ms 29 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
    8 26 ms 28 ms 29 ms 0.ae4.pr0.dca10.tbone.rr.com [107.14.19.133]
    9 33 ms 28 ms 30 ms be-206-pe07.ashburn.va.ibone.comcast.net [50.242.149.253]
    10 30 ms 35 ms 28 ms hu-2-2-0-3-cr02.ashburn.va.ibone.comcast.net [68.86.85.165]
    11 35 ms 40 ms 35 ms be-7922-ar01.mckeesport.pa.pitt.comcast.net [68.86.91.26]
    12 42 ms 43 ms 43 ms he-0-18-0-1-ar01.lancaster.pa.pitt.comcast.net [69.139.195.182]
    13 41 ms 49 ms 45 ms te-0-7-0-0-sur01.montville.pa.pitt.comcast.net [69.139.194.70]
    14 43 ms 45 ms 41 ms te-6-1-acr01.montville.pa.pitt.comcast.net [68.85.43.214]
    15 56 ms 49 ms 52 ms c-174-54-59-6.hsd1.pa.comcast.net [174.54.59.6]
    16 59 ms 55 ms 53 ms mb.nawcc.org [50.244.233.123]

    Trace complete.
     
  22. Steven Thornberry

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    Re: Goodbye image management --- again!

    Yes, at the moment, all is running quite well. Perhaps someone at Comcast found an unplugged wire and plugged it back in. Of course, I still have Comcast to reckon with at my end.:argument:
     
  23. Markus Harris

    Markus Harris NAWCC Communications Director
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    The log reports indicate there was a severe slow-down on one of Comcast's router nodes. Whenever our traffic was routed through that path, everything slowed down.

    As occurred the last time (I think it was even the exact same node), Comcast eventually cleared it out on their end.

    We're still watching it. We own our own servers and internal hardware, so we also own everything that happens once the signal enters our facility and until it goes back out onto the web-- but once it's out there in packet form, streaming over the various switches and hubs of the internet, we're just as subject to traffic delays or slow downs as anyone else.

    Frustrating, I know.
     
  24. Bill Stuntz

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    Yep, frustrating. AFAIK, that's ALWAYS been the last node before ours that's killed our speed.
    Is there any chance it's the cable modem or router in our building?
    Is there any anyone who can report the problem to Comcast if the problem returns? Did someone from NAWCC ask them to fix it around 1am? It seems to have taken them 36 hours to notice/fix it, and I assume that as a business customer, we can get 24/7 support from them.
     
  25. Bill Stuntz

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    Here we go again! Same slow node. :bang:

    13 41 ms 44 ms 42 ms te-0-7-0-0-sur01.montville.pa.pitt.comcast.net [69.139.194.70]
    14 45 ms 42 ms 46 ms te-7-1-acr01.montville.pa.pitt.comcast.net [68.85.43.222]
    15 * 212 ms 211 ms c-174-54-59-6.hsd1.pa.comcast.net [174.54.59.6]
    16 208 ms 206 ms 203 ms mb.nawcc.org [50.244.233.123]
     
  26. scottmiami

    scottmiami Registered User
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    To clarify, by "owned" i mean taken over. pwned, hacked, infected, compromised.
     
  27. Bill Stuntz

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    I DOUBT it, but I'm too low-level (and not knowledgeable enough) to be sure. I'm pretty sure that our internet security has been managed/monitored by an external company since they fixed the redirect problem we had a year or so ago. My understanding is that they're monitoring for stuff like that.
     
  28. leeinv66

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    Extremely slow to load anything on this site at the moment. It's a lot like watching paint dry :(
     
  29. gilbert

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    I got the connection timed out message a few times this AM around 08:40 EST. Not my ISP as other places worked ok at that time.
     
  30. David S

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    Sadly at 1804 this evening it is slow again loading pictures. Not as slow as previous but very frustrating.

    David
     
  31. scottmiami

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    I agree that everything appears to be ok from the outside, but can't be sure without root access to the server.

    What else is connected to the network? It's also possible another system on the inside is compromised, or someone is using the bandwidth with videos, music, etc from the inside. Whoever is responsible for the network at the location should try to isolate the problem, be it comcast or internal.
     
  32. Kevin W.

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    I am having problems to get pictures to load that i wish to see when i click on them, is there any updates on this problem.
     
  33. Tom McIntyre

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    I am almost certain that this is a Comcast equipment problem. It would not be the first instance of problems on the local loop from Comcast's office to our LAN.

    The situation is complicated by the Holidays. Kevin is off until next week and he lives about 100 miles away from the office,
     
  34. David S

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    it is 1512 here and I can't open pictures in the clock repair forum....well at least not willing to wait forever.

    david
     
  35. Markus Harris

    Markus Harris NAWCC Communications Director
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    Thursday, 12/29, 4:00 PM EST. I just manually reset the system and cycled the modem. Let's see if that speeds things up.
     
  36. Kevin W.

    Kevin W. Registered User

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    Thanks Tom, i just tried to open a picture and it worked, seems intermittent for me. Wait for after the holidays to things back to normal.
     
  37. Markus Harris

    Markus Harris NAWCC Communications Director
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    See below.
     
  38. Kevin W.

    Kevin W. Registered User

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    I work at the Veritas Tools machine shop.
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    Thanks Markus.:coolsign:
     
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