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  1. #16

    Default Re: Goodbye image management --- again! (By: scottmiami)

    The good thing is that since I had "Know Eye Deer" I spent a bit of time tuning up the old notebook, killing some unneeded processes & so on. After doing so I did gain some speed on other forums I haunt. Wishing this grand forum all the best from out here in the highlands of Virginia. SHBKF

  2. #17
    Administrator Bill Stuntz's Avatar
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    Default Re: Goodbye image management --- again! (By: scottmiami)

    I don't know. My understanding is that we own all the servers at our location.
    1) I have access to the MB, but not to the servers themselves. I have no way to report our problem to Comcast. Nor am I authorized to do so. AFAIK, that stuff is handled by Kevin, Markus, or Tom.
    2) I don't know enough about the server end of things to be useful. I suppose I know almost enough to be dangerous, but useful? No.
    3) Family holiday gathering this weekend, so I've been busy.

  3. #18

    Default Re: Goodbye image management --- again! (By: Bill Stuntz)

    Quote Originally Posted by Bill Stuntz View Post
    I don't know. My understanding is that we own all the servers at our location.
    1) I have access to the MB, but not to the servers themselves. I have no way to report our problem to Comcast. Nor am I authorized to do so. AFAIK, that stuff is handled by Kevin, Markus, or Tom.
    2) I don't know enough about the server end of things to be useful. I suppose I know almost enough to be dangerous, but useful? No.
    3) Family holiday gathering this weekend, so I've been busy.
    This is obviously old information; however, a starting point? Go to Post #5 in this thread: http://mb.nawcc.org/showthread.php?9...ghlight=server

  4. #19
    Principal Administrator John Hubby's Avatar
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    Default Re: Goodbye image management --- again! (By: Dick C)

    Quote Originally Posted by Dick C View Post
    This is obviously old information; however, a starting point? Go to Post #5 in this thread: http://mb.nawcc.org/showthread.php?9...ghlight=server
    Dick, regarding that post we had major problems with the Ephrata facility and subsequently moved all our servers in-house in Columbia as well as changing our ISP to Comcast. As I recall the problems of about a year ago were traced to a Comcast router, and we will likely find out what the problem is tomorrow when staff are available.

  5. #20
    Administrator Bill Stuntz's Avatar
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    Default Re: Goodbye image management --- again! (By: John Hubby)

    we will likely find out what the problem is tomorrow when staff are available.
    I assume that's true. I know we don't/won't/can't have anyone on duty 24/7, but do we have some sort of on-call coverage for emergencies? IMHO, having the MB up but effectively useless all weekend could be considered to be an emergency. I've been busy with family things all weekend, so it didn't effect me very much, but....

    It hasn't been that long - the most recent episode was late September, not a year ago: http://mb.nawcc.org/showthread.php?1...w-pic-download

    Here's a nearly identical tracert from the September incident: Click image for larger version. 

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    Last edited by Bill Stuntz; 12-19-2016 at 12:06 AM.

  6. #21
    Administrator Bill Stuntz's Avatar
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    Default Re: Goodbye image management --- again! (By: Bill Stuntz)

    I wonder who did what to fix the problem. I hope it STAYS fixed!

    Tracing route to mb.nawcc.org [50.244.233.123]
    over a maximum of 30 hops:

    1 20 ms 10 ms 3 ms 192.168.0.1
    2 14 ms 12 ms 16 ms 142.254.149.69
    3 26 ms 31 ms 36 ms agg63.ftpfoh0302h.midwest.rr.com [24.95.87.209]
    4 23 ms 13 ms 13 ms agg40.clmcohib01r.midwest.rr.com [24.33.161.204]
    5 25 ms 21 ms 25 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
    6 27 ms 30 ms 33 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
    7 38 ms 38 ms 29 ms bu-ether11.asbnva1611w-bcr00.tbone.rr.com [66.109.6.30]
    8 26 ms 28 ms 29 ms 0.ae4.pr0.dca10.tbone.rr.com [107.14.19.133]
    9 33 ms 28 ms 30 ms be-206-pe07.ashburn.va.ibone.comcast.net [50.242.149.253]
    10 30 ms 35 ms 28 ms hu-2-2-0-3-cr02.ashburn.va.ibone.comcast.net [68.86.85.165]
    11 35 ms 40 ms 35 ms be-7922-ar01.mckeesport.pa.pitt.comcast.net [68.86.91.26]
    12 42 ms 43 ms 43 ms he-0-18-0-1-ar01.lancaster.pa.pitt.comcast.net [69.139.195.182]
    13 41 ms 49 ms 45 ms te-0-7-0-0-sur01.montville.pa.pitt.comcast.net [69.139.194.70]
    14 43 ms 45 ms 41 ms te-6-1-acr01.montville.pa.pitt.comcast.net [68.85.43.214]
    15 56 ms 49 ms 52 ms c-174-54-59-6.hsd1.pa.comcast.net [174.54.59.6]
    16 59 ms 55 ms 53 ms mb.nawcc.org [50.244.233.123]

    Trace complete.

  7. #22

    Default Re: Goodbye image management --- again! (By: Bill Stuntz)

    Yes, at the moment, all is running quite well. Perhaps someone at Comcast found an unplugged wire and plugged it back in. Of course, I still have Comcast to reckon with at my end.
    “If one tells the truth, one is sure, sooner or later, to be found out.” - Oscar Wilde

  8. #23
    NAWCC Communications Director
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    Default Re: Picture loading Problems (By: Jim_Miller)

    The log reports indicate there was a severe slow-down on one of Comcast's router nodes. Whenever our traffic was routed through that path, everything slowed down.

    As occurred the last time (I think it was even the exact same node), Comcast eventually cleared it out on their end.

    We're still watching it. We own our own servers and internal hardware, so we also own everything that happens once the signal enters our facility and until it goes back out onto the web-- but once it's out there in packet form, streaming over the various switches and hubs of the internet, we're just as subject to traffic delays or slow downs as anyone else.

    Frustrating, I know.
    Markus Harris
    Communications Director (NAWCC)

  9. #24
    Administrator Bill Stuntz's Avatar
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    Default Re: Picture loading Problems (By: Markus Harris)

    Yep, frustrating. AFAIK, that's ALWAYS been the last node before ours that's killed our speed.
    Is there any chance it's the cable modem or router in our building?
    Is there any anyone who can report the problem to Comcast if the problem returns? Did someone from NAWCC ask them to fix it around 1am? It seems to have taken them 36 hours to notice/fix it, and I assume that as a business customer, we can get 24/7 support from them.

  10. #25
    Administrator Bill Stuntz's Avatar
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    Default Re: Picture loading Problems (By: Bill Stuntz)

    Here we go again! Same slow node.

    13 41 ms 44 ms 42 ms te-0-7-0-0-sur01.montville.pa.pitt.comcast.net [69.139.194.70]
    14 45 ms 42 ms 46 ms te-7-1-acr01.montville.pa.pitt.comcast.net [68.85.43.222]
    15 * 212 ms 211 ms c-174-54-59-6.hsd1.pa.comcast.net [174.54.59.6]
    16 208 ms 206 ms 203 ms mb.nawcc.org [50.244.233.123]

  11. #26

    Default Re: Picture loading Problems (By: Bill Stuntz)

    To clarify, by "owned" i mean taken over. pwned, hacked, infected, compromised.

  12. #27
    Administrator Bill Stuntz's Avatar
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    Default Re: Picture loading Problems (By: scottmiami)

    I DOUBT it, but I'm too low-level (and not knowledgeable enough) to be sure. I'm pretty sure that our internet security has been managed/monitored by an external company since they fixed the redirect problem we had a year or so ago. My understanding is that they're monitoring for stuff like that.

  13. #28
    Moderator leeinv66's Avatar
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    Default Re: Picture loading Problems (By: Bill Stuntz)

    Extremely slow to load anything on this site at the moment. It's a lot like watching paint dry
    Cheers
    Peter R Lee: AKA (Pee-Tah) from Australia

  14. #29

    Default Re: Picture loading Problems (By: leeinv66)

    I got the connection timed out message a few times this AM around 08:40 EST. Not my ISP as other places worked ok at that time.
    The ticking of a clock, the heartbeat of time

  15. #30
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    Default Re: Picture loading Problems (By: gilbert)

    Sadly at 1804 this evening it is slow again loading pictures. Not as slow as previous but very frustrating.

    David
    David S

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