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  1. #1
    Registered user. shimmystep's Avatar
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    Default Slow page download, very slow pic download

    Anyone else experiencing slow page and slow pic downloads from the site?

    My web speed is all good, and am not having any issues with any other sites, or other picture downloads. It takes over 30 secs to view a pic in a MB thread and about 10 secs for a page to open.

    addendum. Took 20 secs for this post to upload
    shimmystep.

  2. #2

    Default Re: Slow page download, very slow pic download (By: shimmystep)

    yes, took about 2 minutes to load a photo when I clicked on it.

  3. #3
    Registered user. Kevin W.'s Avatar
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    Default Re: Slow page download, very slow pic download (By: Dick C)

    I have experienced this slow down as well. It seems to be ok now, picture opened in about 5 seconds for me.
    One clock at a time. Kevin West
    http://www.global-horology.com/GHMB/

  4. #4
    Administrator Bill Stuntz's Avatar
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    Default Re: Slow page download, very slow pic download (By: shimmystep)

    We're looking into it.

  5. #5
    Registered user. shimmystep's Avatar
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    Default Re: Slow page download, very slow pic download (By: Bill Stuntz)

    Quote Originally Posted by Bill Stuntz View Post
    We're looking into it.

    Thanks Bill.
    shimmystep.

  6. #6

    Default Re: Slow page download, very slow pic download (By: shimmystep)

    I worked this morning on this issue and it seems that a log file is getting filled up. when it reaches a certain level the connection to the server is lost until the process restarts. We have made some configuration changes and reset the log file and are watching to see if it happens again. I have also put in a ticket to cPanel (the program we use to manage our websites) and am waiting for a reply. Thanks for your patience and i do apologize for the trouble.

    Kevin Osborne
    NAWCC Director of Information Services

  7. #7
    Principal Administrator John Hubby's Avatar
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    Default Re: Slow page download, very slow pic download (By: Kevin Osborne IT)

    Kevin, thanks for the info. It's 01:19 CDT as I'm typing this and the photo download or opening is still very slow. Takes 30 secs or longer for a medium size photo and over a minute for a large one.

  8. #8
    Registered user. shimmystep's Avatar
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    Default Re: Slow page download, very slow pic download (By: John Hubby)

    Thanks Kevin. Still very slow this end, appreciate your work.
    shimmystep.

  9. #9
    Registered User Dave T's Avatar
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    Default Re: Slow page download, very slow pic download (By: shimmystep)

    Photos now loading quickly for me.

  10. #10
    NAWCC Communications Director
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    Default Re: Slow page download, very slow pic download (By: shimmystep)

    We're still working on it, running down the list of possible causes. We've addressed several issues that could be contributing to it, but have yet to find anything seriously out of whack.

    The MB is located on its own dedicated server sitting at the top end of a T3-level fiber connection. It's normally quite fast, even under a heavy user load. We're looking at potential firewall impediment and switching rates.

    So: we're troubleshooting it.
    Markus Harris
    Communications Director (NAWCC)

  11. #11
    Registered user. Kevin W.'s Avatar
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    Default Re: Slow page download, very slow pic download (By: Markus Harris)

    It was hit and miss with me, ometimes fast, sometimes slow. Thanks for working on this problem.
    One clock at a time. Kevin West
    http://www.global-horology.com/GHMB/

  12. #12
    Registered User Dave T's Avatar
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    Default Re: Slow page download, very slow pic download (By: Kevin W.)

    Pictures loading great this morning! Thanks guys for all your work.

  13. #13
    Registered user. shimmystep's Avatar
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    Default Re: Slow page download, very slow pic download (By: Dave T)

    Update, MB at the moment close to unusable here. Have had to give up trying to look at photos and slow page load. Thanks gents.
    shimmystep.

  14. #14
    Moderator leeinv66's Avatar
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    Default Re: Slow page download, very slow pic download (By: shimmystep)

    Quote Originally Posted by shimmystep View Post
    Update, MB at the moment close to unusable here. Have had to give up trying to look at photos and slow page load. Thanks gents.
    It is acting exactly the same way here. It is very close to being unusable.
    Cheers
    Peter R Lee: AKA (Pee-Tah) from Australia

  15. #15
    Administrator Bill Stuntz's Avatar
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    Default Re: Slow page download, very slow pic download (By: shimmystep)

    Shimmy, could you open a command prompt, run "tracert mb.nawcc.org" and post a screen capture of the results? On mine, the hops gradually increase until an abrupt jump at the 3rd-from-last hop#14=43ms to hop#15=208ms. I'm thinking it's a comcast problem, not an internal one. I've seen "last hop" times from 54ms to nearly 500. It's extremely unpredictable, but almost always VERY slow.

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